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Our Primary and Community Care program empowers patients, families, and providers to co-create accessible, person-centered care solutions that improve health outcomes and enhance quality of life across Canadian communities.
Statistic module
1,087
Care team supported
Directly benefiting from quality and safety improvement initiatives.
920K
People reached
100 +
of partnerships Nationwide
HEC worked with hundreds of individuals and organizations to deliver measurable improvements in diverse care settings.
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Through the Health Workforce Innovation Challenge, nearly 150 teams across Canada are reimagining how to better support, retain, and empower the people at the heart of our health systems
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Why Essential Care Partners Matter
Through the Health Workforce Innovation Challenge, nearly 150 teams across Canada are reimagining how to better support, retain, and empower the people at the heart of our health systems.
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Teams Are Moving Care Forward. You Can Too.
Through the Health Workforce Innovation Challenge, nearly 150 teams across Canada are reimagining how to better support, retain, and empower the people at the heart of our health systems.
Supporting Those Who Care for Us
Through the Health Workforce Innovation Challenge, nearly 150 teams across Canada are reimagining how to better support, retain, and empower the people at the heart of our health systems.
Why Essential Care Partners Matter
Through the Health Workforce Innovation Challenge, nearly 150 teams across Canada are reimagining how to better support, retain, and empower the people at the heart of our health systems.
Video transcript / Transcription vidéo
Discover eligible projects that connect patients to community resources and enhance care through social prescribing.
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Wysiwyg Program
Innovate, improve and drive lasting change
Collaborate with leaders from across Canada to develop innovative, evidence-informed approaches that drive meaningful health and social system improvements and transformation – creating lasting change within your organization.
If you’re ready to grow as a leader and build systems that address complex challenges, EXTRA is for you. Be part of a national network of over 645 fellows who have successfully completed Healthcare Excellence Canada’s EXTRA program.
83% of improvement teams from a recent EXTRA cohort reported making improvements in the health of patients and residents, resulting from their quality improvement project.
One participating hospital saw a 50% decrease in emergency room visits for 70% of Emergency Department users followed.
Other EXTRA fellows used data to improve the flow of communication between hospital and community.
To learn more about EXTRA, download our Cohort 20:
Innovate, improve and drive lasting change
Book a call now to learn more about EXTRA. You’ll speak to coaches who are healthcare CEOs and other system leaders with vast experience leading complex change in health care.
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Working with you as the Canadian Patient Safety Institute and the Canadian Foundation for Healthcare Improvement, we achieved a LOT. But there is much more work to do. So we came together to create a new pan-Canadian organization with an expanded capacity and uncompromising focus on raising the bar for quality and patient safety in healthcare.
Version with all possibilities
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Building capabilities
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Building capabilities
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Accordion text and Image / Accordéon texte et Image
Our work is guided by five key elements that drive collaboration, innovation, and equity—helping improve care quality and safety across Canada.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
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HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
HEC works with health leaders and teams to strengthen their ability to drive and sustain improvements through tailored programs like FORCES and TeamSTEPPS Canada.
A simple bullet list:
lorem ipsum dolor
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula. Fusce dui nulla, facilisis quis elit a, luctus sollicitudin ligula.
Accordion resources / Accordéon ressources
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Integrated Virtual Care 01
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
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Integrated Virtual Care 02
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
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Integrated Virtual Care 03
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
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Integrated Virtual Care 04
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
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Integrated Virtual Care
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
:quality(80))
Lorem ipsum dolor sit amet consectetur. Porta volutpat sapien maecenas nisl. Nibh sed at nisi elementum nunc ipsum nibh venenatis porta.
Integrated Virtual Care
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
Accordion 2 columns / Accordéon 2 colonnes
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Text media / Texte média
Join the Right Care Challenge for a chance to win monetary awards to improve care delivery — making sure people get the right care, at the right time
Small image-text / Petite image-texte
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:quality(80))
Integrated Virtual Care
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
:quality(80))
Integrated Virtual Care
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
:quality(80))
Integrated Virtual Care
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
:quality(80))
Integrated Virtual Care
A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
Partners List / Liste des Partenaires
Discover eligible projects that connect patients to community resources and enhance care through social prescribing.
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Project Types That Fit the Program
Discover eligible projects that connect patients to community resources and enhance care through social prescribing.
The Annex
PDF (139 KB)A primary care clinic in a library offering follow-up and routine care to unattached patients, helping prevent emergency department visits and readmissions.
Enhancing Primary Care Access to Specialist Consultant
PDF (139 KB)Using connected medicine models like RACE™ and BASE™, primary care providers can access real-time specialist advice to improve care planning and timely access.
Carbonear Impact Clinic
PDF (139 KB)A partnership between an emergency department and family health team to redirect patients to a clinic for acute care, chronic disease management, and attachment to a family doctor.
Integrated Virtual Care
PDF (139 KB)A virtual care model connecting patients to doctors and team members for virtual and in-person primary care.
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Bridge-to-Home
External linkA patient-oriented care bundle to improve safety and support during transitions from hospital to home.
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Integrated Virtual Care Framework for Primary Care-Newfoundland and Labrador Health Services (NLHS) Western Zone
Internal linkA virtual care framework for primary care, incorporating existing frameworks that focus on person and family-centered care, quality improvement and evaluation.
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Timeline
Working with you as the Canadian Patient Safety Institute and the Canadian Foundation for Healthcare Improvement, we achieved a LOT. But there is much more work to do. So we came together to create a new pan-Canadian organization with an expanded capacity and uncompromising focus on raising the bar for quality and patient safety in healthcare.
Board of directors
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Training curriculum
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“This program is a great opportunity for paramedicine in Canada to formalize and further solidify its role in addressing unmet social needs—paramedics already do this in their everyday practice, and this program will help us to share best practices and improve service delivery.”
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“This program is a great opportunity for paramedicine in Canada to formalize and further solidify its role in addressing unmet social needs—paramedics already do this in their everyday practice, and this program will help us to share best practices and improve service delivery.”